Which cleaning package is best for you?
The level of cleaning you want for your property mostly depends on your personal preferences, budget and time. Some of us are perfectionists and can’t live with anything less than total cleanliness and others are not in the least bit perturbed by dirt at all! Some are fortunate with their cash flow and some of us are forced to count every penny. Some people have lots of time and love to clean and others can’t abide the thought of it!! The condition that the property is in and the maintenance you require for it in the future will really determine the type of cleaning that we recommend for your property. We will make a professional in house assessment, explaining in detail each of the processes we feel necessary to undertake, why and the products involved. Final decisions are entirely up to you.
Answer: You decide and we do. Why do we charge per square metre for our cleaning services and not by the hour?
We give a 100% satisfaction guarantee which requires specific, clear criteria to measure the cleaning you request with the results we provide. Results of cleaning work paid by the hour can become difficult to quantify as it is very subjective to personal judgement. We also need to be aware that sometimes even the most efficient workers do not always perform to their very best…and we need to provide a system that recognises and respects this but still works infallibly for the client. Our clients do not need to worry if the person doing the job is extremely quick or a little slow as the company stands for the time it takes to get the job done. Our policy of charging per square metre avoids unnecessary disagreements from either side.
Answer: Clear and documented expectations met by visual and measurable results make it easier for us to give our client 100% satisfaction guarantee. How do we set the price for our cleaning services? Can we promise the lowest price on the Costa del Sol?
We do not have the lowest rates for cleaning in Marbella…however we are unlike any other cleaning company on the Costa del Sol. We provide a one stop comprehensive range of professional cleaning services. Claiming to deliver excellent quality as well as low prices, as often encountered with inferior quality cleaning companies, can be compared with having a massage from an amateur which can actually damage your health more. We are a completely legal and professional cleaning company. Our price levels are determined by the cost involved in performing an excellent and fully legal service. We charge very reasonable prices in relation to what we perform. Please see our Referrals page to see what our clients have to say about our cleaning services.
Answer: We apply the theory of equilibrium. We create WIN-WIN relations with our customers. What makes us different from other cleaning services?
HelpBees is a professional cleaning company founded on the concept that cleaning services should be carried out methodically and intelligently and above all, with the highest standards of quality and safety in mind.
We use professional cleaning equipment and products which is essential to attaining the highest standards of quality. Professionalism and quality is vital to achieve our ambitiously high standards and attention to detail. We hold reliability as one of the core elements of our business ethos, in order to achieve our 100% customer satisfaction pledge. We listen to what you want because communication is fundamental in understanding our customer's needs. Flexibility is another key principle we uphold in order to accommodate our client's needs.
We provide: - Professionally trained and experienced staff.
- Insured employees and complete client liability cover.
- Individually planned and budgeted cleaning schedules.
- Regular customer feedback.
- Personalised approach.
- Fully supervised work.
- Legal invoices.
Our commitment to you...
Our "no worries" guarantee means that you can always rely on any job we undertake being done: on time, on budget and to the very highest standards.
Answer: We are professionals who respect your time and money. Why do we charge sales taxes?
Nobody likes the idea of taxes but there are some things that we have to do whether we like it or not. In order to keep the company on a professional level, we need to follow the rules of the game.
Answer: We run our cleaning business in a “clean” manner! We pay all our legal taxes. What forms of payment do we accept?
Answer: Bank transfer to the Helpbees account from Spain and outside Spain. We can send invoices to whatever address you specify. You can also pay by cheque or cash. Is this a Spanish registered company?
Answer: Yes. We also have full Client Liability Insurance. Why clean a property when it is for sale anyway?
Selling a property can be quite a long process these days as there are more properties for sale then buyers. Many similar properties can be for sale in the same area at the same time. The only factor which differentiates your property from the others in the locality will be the condition of the property and the feeling that the buyer will get when entering it. It is widely known and accepted that buying property is often an emotional decision. The property has to appeal to the buyer’s heart. For most viewings, the real-estate agents arrive at the same time as the clients/buyers and open the properties there and then in front of them. The properties have often been closed for a long time, not cleaned since left for sale and probably not even properly cleaned after the previous occupants. It is commonly thought that there is no need to clean it thoroughly because nobody is going to live there anyway. We forget that if we want to sell it, somebody else is going to have to be convinced that they are making the right decision in paying a lot of money for it!! That person must like it and accept it emotionally before he even considers the logical and practical aspects of the deal. We help the buyer not to waste his time on having to try to imagine how this property would look when it is at its best, we want them to appreciate that from the start of the viewing and feel comfortable there from the moment they enter it.
Answer: Your property will sell faster and you will get a higher price. What is a Builder's Clean / Construction Clean?
Answer: This is the initial cleaning of your property when you have completed your purchase and your builder has not cleaned the property for habitation. Builders often leave new properties caked in heavy dirt, which if not removed professionally, can not only create a base of deeply ground in dirt, but can also damage valuable furniture and floor surfaces. HelpBees are fully experienced and equipped to turn your new house into a welcoming, ready to move into home.
Answer: We remove all final signs of the builders after you buy your new house...and we turn it into a fresh, clean, welcoming home. Do we Rent or Sell properties?
We believe that businesses which try to cover everything end up doing nothing on a specialist level. Excellency requires theoretical & practical knowledge combined with lots of experience in the field. Our core business is providing our services to Private Owners of properties, Real-Estate Agents, Property Maintenance and Rental companies and our role is to act as the extended hand of our clients. Why don't we have our web site in all the languages?
We continually refresh our site. We add our new experiences gained from the field, advice from our customers, etc…
It is very time consuming to keep it updated in all the languages so we have chosen only English because most people on the Costa del Sol understand English. We do speak, read and write all the other languages as we claim so please do not hesitate to call or e-mail us in your preferred language. | 
